Training & Installation
Equipment setup, installation help, terminal training, and getting started with your processing equipment.
Phone866-297-6238
Email[email protected]
Approved Merchant Resource
Merchant Support
Quick access to Payroc support resources for approved Lubao merchants. Find the correct contact for training, PCI compliance, customer service, technical support, and your Payroc Insights portal.
Have your Merchant ID ready
Your Merchant ID is your account number with Payroc. It is provided after your merchant account has been approved and onboarding is complete.
Support contact points
Contact the department that best matches what you need. This helps you get routed to the right team faster.
PCI Compliance
PCI questionnaire help, compliance status, PCI portal questions, and PCI-related notices.
Phone1-800-213-8919
Email[email protected]
Customer Service
General account questions, deposits, statements, account updates, billing questions, and merchant account support.
Email[email protected]
Technical / Terminal Support
Terminal issues, processing errors, batch or settlement issues, connectivity problems, and equipment troubleshooting.
Email[email protected]
Not sure who to contact?
If you are unsure which Payroc department to contact, reach out to Lubao and we will help point you in the right direction.
Support contact information is provided as a convenience for approved merchants using Payroc-supported merchant services through Lubao. Payroc support availability, routing, and portal access may vary by account, product, equipment, gateway, and underwriting status.